Technical Support Specialist L2

We are looking for a Technical Support Specialist L2 to join our team remotely.

Responsibilities:

• Investigating problems: searching and managing transactions, analyzing logs, working with databases, identifying errors, and reviewing product metrics
• Responding to user and partner inquiries regarding technical issues and troubleshooting
• Maintaining high-quality communication standards
• Analyzing existing technical issues and creating tasks for the development team to resolve them
• Contributing to improvements in support processes and documentation

Key competencies:

• 3+ years of experience in a similar role
• Ability to break down complex cases, ask the right questions, and research solutions
• Strong technical literacy
• Understanding of the fintech and payments industry
• English level: Intermediate or higher (written communication in chats and emails is required)
• Experience with Jira as a confident user
• Experience with monitoring and logging systems (Grafana)
• Understanding of basic software development principles
• Proficient SQL skills
• Experience working with APIs: understanding authorization, composing requests, reading technical documentation, sending requests (curl/Postman or similar), and reading responses
• A proactive mindset, attention to detail, strong teamwork skills, and a genuine desire to help customers and solve problems

We offer:

• Remote work 
• Flexible start of the working day
• Compensation for English classes