Technical Support Specialist L2

Remote

We are looking for a Technical Support Specialist L2 to join our team remotely.

Responsibilities

Responsibilities:

Responding to user and partner inquiries regarding technical issues and troubleshooting
Investigating problems: searching and managing transactions, analyzing logs, working with databases, identifying errors, and reviewing product metrics
Maintaining high-quality communication standards
Analyzing existing technical issues and creating tasks for the development team to resolve them
Contributing to improvements in support processes and documentation

Key competencies:

3+ years of experience in a similar role
Ability to break down complex cases, ask the right questions, and research solutions
Strong technical literacy
Understanding of the fintech and payments industry
English level: Intermediate or higher (written communication in chats and emails is required)
Experience with Jira as a confident user
Experience with monitoring and logging systems (Grafana)
Understanding of basic software development principles
Proficient SQL skills
A proactive mindset, attention to detail, strong teamwork skills, and a genuine desire to help customers and solve problems

We offer:

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